Refund & Returns Policy
We ensure quality medical equipment and a transparent return and refund process for
our customers.
Effective Date: Nov 25, 2025
At Aerovita, customer satisfaction is our priority. We strive to deliver high-quality medical equipment. However, if you are not satisfied with your purchase, please review our refund and returns policy below
Please read this policy carefully before requesting a return or refund.
1. Return Eligibility
- Product must be unused and in original condition
- Original packaging must be intact
- Return request must be made within 7 days of delivery
- Proof of purchase (invoice/order ID) is required
2. Non-Returnable Items
- Used or damaged products (not due to shipping)
- Customized or special-order medical equipment
- Items marked as non-returnable
- Hygiene-related or consumable medical items
3. Refund Process
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
4. Replacement Policy
We offer replacements in case of defective, damaged, or incorrect products delivered.
- Report within 48 hours of delivery
- Provide photo/video proof
5. Shipping Costs
- Return shipping cost may be borne by the customer
- Shipping charges are non-refundable
6. Cancellation Policy
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not allowed
7. Contact Us
For return or refund requests, contact us:
Aerovita
Email: maityparinita26@gmail.com
Phone: +91 7908758489/9382062261